FAQs

Can I order and pay for my order online?

Yes you may use the shopping cart feature on the website to purchase your furniture. If you are wanting to have your furniture stained you may select the color online as well. You may choose to have your furniture painted as well and we will contact you directly to discuss color options. You are always welcomed to contact us directly with specific questions and place your order over the phone.

Do you accept credit cards?

Yes, we accept Discover, Mastercard, Visa, and American Express credit cards.

How does my FairCape furniture ship?

We can ship many of our items semi-assembled or fully assembled in their natural cedar state with UPS. All stained and painted furniture will ship fully assembled with UPS. The standard semi-assembled Adirondack furniture will ship in a box that measures 36” X 24” X 12”. All fasteners and adhesive are included along with clear instructions for assembly (see our assembly instructions on our "Support" page). All Gliders, Benches, Loveseats, and Large Tables can be shipped via freight through UPS or Conway Freight we choose the best option in price, weight, and delivery location.

Can you ship all your furniture with UPS?

Yes we can ship all our furniture through UPS along with the larger items which ship through UPS Freight. However we are unable to ship to P.O. Boxes.

How much assembly is required?

Every chair is fully assembled by us before it is packed down to ship. Everything is pre-drilled and carefully marked. The seat section is fully assembled and the back is fully assembled. It is a matter of attaching the front legs, the back, the back supports and the arms. It usually takes between 20 and 40 minutes depending on your skill level. Always follow the instructions, and, if unsure, do a dry fit without the adhesive. That way you can make sure everything is correctly aligned. Then you will know it is right when you finally glue it together.

How long before I receive my furniture?

We usually ship within 7-10 business day from the time of your order. Transit time depends on the distance it travels, but usually no more than 5 working days within the 48 contiguous states.

What does a standard Adirondack weigh and what are the dimensions?

A Standard Adirondack chair weighs 28 lbs. The shipping weight including the packaging is 32 lbs. The assembled dimensions are: 38”H X 30”W X 36”D. It ships semi-assembled in a 36” X 24” X 12” box.

Why can you only ship furniture in the unfinished cedar state?

When you do the final assembly and glue all the pieces together, you need a good wood on wood adhesion. Any finish (oil, stain or paint) will interfere with the glued joint and may cause a joint to fail. We can recommend the products that we rate the best depending on the finished appearance you require (see our "Support" page).

Are parts of chairs interchangeable if I have ordered more than one chair?

No. Even though the chairs are similar each chair is custom made by hand and may have slight variations. We assemble each chair individually before we pack it down for shipping and all pieces are pre-drilled and marked as such, so it is important that parts for each chair in it’s own box are kept separately.

What is the benefit of Western red cedar?

Western red cedar is our material of choice because it is strong, but lightweight and has a natural resistance to rot and insects as well as being an attractive wood.

What if I don’t stain or paint the furniture?

Left natural in its unfinished state Western red cedar will gradually weather to a silver – grey color. The grain will become a bit more prominent over time.

How do I treat mildew appearing on my natural cedar furniture?

If your furniture has been in a particularly damp or shady spot, it may get some mildew spotting. This can be treated with a 10% bleach/90% water solution in a spray bottle. Spray the furniture and leave to soak for 15–20 minutes. Then rinse with fresh water from a hose and let it dry. If it does not fade completely within 15 – 20 minutes, leave it to soak a little longer or spray a little more of the bleach solution in the stubborn areas. Always make sure to rinse thoroughly afterwards.